Q. What areas do you service?
We service the Adelaide Metro, Adelaide Hills & Fleurieu Peninsula area. We will also travel to other destinations for an agreed fee.
Q. What do you charge?
Our prices are subject to individual requirements. We offer a complimentary first consultation to discuss all your decorating needs and budget. Rapture Events & Design will work closely with you to ensure you get the look you're after at a price you can afford.
Q. What type of service do you provide?
Rapture Events & Design offer the total package - we can create your theme, style your event (including drapery, lighting, linen, chair covers, centrepieces, flowers, and more), and pack up after the event. All of this means you can have a function that will blow your guest's away, and you don't have to worry about a thing!
Q. How much do you charge for a second or third consultation?
We are aware that some people may wish to meet at the event's venue to go over extra details. Rapture Events & Design are happy to do this. Any further consultations will be charged at an hourly rate from $60 per hour.
Q. Do you have a show room for me to view your range?
Rapture Events & Design's are currently a home based business due to having a young family. This allows us to keep our prices respectable due to less overheads.
Q. Do you offer discounts?
Our prices are extremely competitive and it is up to management as to whether a discount is to be offered.
Q. Can I see my centrepiece design before the event?
Yes you can. Upon receiving payment of your deposit, we will happily mock up a design for you (some designs will be at a cost). See our photos for some design ideas.
Q. How do I book Rapture Events & Design’s services?
Upon receiving an itemised quote outlining all of your requirements, we will ask you to pay a 30% deposit. This reserves the items you wish to hire, and also our services on the day in question. Final payment will need to be paid 2 weeks prior to the event.
Q. Where can we meet to discuss my decorating requirements?
We can come to you, or alternatively, we can meet in a mutually convenient location. Either way, we will try to work out a suitable time and day with you. We also understand that most people work, so we are happy to meet outside of normal working hours..
Q. There are only some aspects of my event that I need help with. Is this possible?
Rapture Events & Design can help with as little or as much as you require. Many of our customers come to us simply to hire from our great range of centrepieces, vases, furniture, etc. Others require much more. We are able to tailor a package to suit any event decorating requests.
Q. I'm looking for something specific that I've seen in a picture. Can you get this for me?
We have many requests to source product for our customers. Rapture Events & Design have a wide network of suppliers that we have developed good relationships with. Because of this, we are able to get great product at the right price for our clients. If there's something specific you're looking for, please email or scan an image to us, and we'll endeavour to locate it for you.
Q. Can you help us come up with a theme for our event?
Of course! Having designed and decorated hundreds of events, we have many ideas that we could suggest to you. Rapture Events & Design can create a theme and put together the looks and decoration required to make the theme come together.
Q. Do you pack up after the event?
Yes, this can be done at any time (given the specifications set by the venue). Any night pack ups (after 9pm) will incur an extra fee of $200. All other pack up costs will be set according to the amount of items that require packing.
Q. Who sets up my party / wedding / function?
We do! The team at Rapture Events & Design will style your event, according to the specifications set by you. We pride ourselves on our attention to detail and will not leave until we are 100% happy with the space.
Q. What happens if my guests take the items I've hired from Rapture Events & Design?
Good question. Put simply, you will be charged for goods that aren't returned to us. Our suggestion to most clients is to get the MC to make an announcement at the end of the day or night to ensure that nothing is taken.
Q. What happens if any items belonging to Rapture Events & Design are damaged?
As with the question above, we will ask you to pay for any damaged goods. Your bond will act as security on our stock. The bond price will vary depending upon the total price of the invoice.
Q. I've found a cheaper quote elsewhere. Will you match it?
Rapture Events & Design offer very competitive pricing. We will endeavour to match any of our competitor's prices. However, there are some items you cannot compare pricing on. Every piece in our collection is unique, and it is unlikely you will find another supplier that has our same range. We buy the best quality pieces to ensure the highest standard always. Please note our lighting is also installed by qualified staff.
Q. How can I make payment?
Cash, cheque, or electronic funds transfer. Credit Card will incur a 1% fee.
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